Remote Technical Support Representative

1 week ago

Mandaluyong City, National Capital Region, Philippines beBeeSupport Full time ₱100,000 - ₱120,000
Technical Support Specialist

We are seeking skilled and customer-focused technical support specialists to provide remote assistance and troubleshooting for various clients across industries. In this role, you will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism.

Candidates must have prior call center experience, reside within 80km of our office, and possess a high-speed internet connection, an appropriate quiet work environment, and strong language proficiency in English.

  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow company protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes and customer experience
Qualifications & Ideal Candidate
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
Benefits

What you can expect from us:

  • HMO Coverage plus a dependent
  • Dental Coverage
  • In-house dental assistance worth ₱5,000
  • Free meal during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
Job Requirements

This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move about the office to accomplish tasks.

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