Helpful Client Support Specialist

1 day ago

Batangas, Calabarzon, Philippines beBeeCustomer Full time ₱200,000 - ₱280,000
The customer service representative plays a pivotal role in delivering exceptional experiences to clients across various channels. This dynamic individual will be responsible for providing proactive support to key marketing initiatives, combining operational customer care duties with marketing-related tasks.Key Responsibilities
  • Respond promptly to client inquiries via email, phone, and social media platforms, upholding luxury service standards.
  • Manage daily live chat conversations with online platform clients, adhering to the company's standards of excellence.
  • Monitor and manage the customer care inbox, ensuring all communication is addressed in a timely manner.
  • Act as the primary point of contact for client concerns requiring escalation, consulting with relevant stakeholders to ensure prompt resolution.
Requirements
  • Bachelor's degree in business, marketing, or a related field.
  • Proven experience in a similar position within a related industry.
  • Intermediate to advanced Microsoft Excel skills and proficiency in merchandise or ERP systems.
  • Strong organizational skills and high attention to detail, particularly in data entry.
Skills
  • Excellent verbal and written communication skills, with the ability to collaborate effectively across teams.
  • Resilience and ability to give and receive constructive feedback.
  • Capacity to build trust, influence, and coach at all levels.

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