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Customer Experience Director

1 week ago

Davao City, Davao, Philippines Wow Lechon Foods Corporation Full time
Job Description

We are seeking an experienced Operations Manager to lead our branch operations team at Wow Lechon Foods Corporation. The successful candidate will have a strong background in customer service and branch operations, with a focus on process optimization and risk management.

As an Operations Manager, you will be responsible for overseeing branch operations, managing branch personnel, and ensuring compliance with company standards and policies.

Essential Responsibilities
  • Provide leadership and guidance to branch teams, promoting a positive work environment and encouraging teamwork and professional growth.
  • Develop and implement strategies to improve branch performance, increase customer satisfaction, and enhance operational efficiency.
  • Monitor and analyze branch performance data, identifying areas for improvement and implementing corrective actions as needed.
  • Ensure compliance with company policies and procedures, and maintain accurate records and reports.