Strategic Benefits Advisor

1 day ago

Province of Palawan, Mimaropa, Philippines beBeeBenefits Full time ₱7,200,000 - ₱8,640,000
Benefits Specialist III Job Description">

The Benefits Specialist III is a pivotal role in our organization. This client-facing position provides employer support for benefit inquiries from assigned customers in North America. Key responsibilities include building relationships, case management, and offering Tier II support for questions from the Employee Contact Center.

Responsibilities:
  • Triage Inquiries & Provide Solutions: Triage inquiries and issues for assigned customers and provide solutions via CRM as outlined by team guidelines.
  • Tier II Support: Provide tier II support for questions from the Employee Contact Center. Engage the customer for Appeals and close the loop with the employee.
  • Configuration: Understand and explain benefit features and benefit plan configuration. Research possible configuration issues and assist with providing solutions.
  • Benefit Testing: Test changes to plan configuration and release items impacting benefits, if needed.
  • Create Standard Operating Procedures: Create SOPs for new customers and customize to customer requirements.
  • Benefit Process Support: Respond to questions from the processing team regarding standard benefit processes and pull in other leaders to assist when necessary.
  • Open Enrollment Support: Participate in the Open Enrollment project by providing support for testing and other OE related processes.
  • Process Improvements: Participate in process improvement projects and support internal organizational change initiatives; recommend product enhancements that will benefit our customers or the Managed support model.
  • Customer Satisfaction: Maintain the highest level of customer satisfaction through a detailed understanding of the customers business needs and business practices.
Required Skills and Qualifications:
  • 3+ years in US benefits required.
  • A high school diploma or GED required. A bachelor's degree in business, human resources, or equivalent experience desired.
  • Excellent communication skills, both verbal and written, in English mandatory. Strong organizational skills, attention to detail, time management skills, strong customer focus, analytical and problem-solving abilities, and the ability to work individually and in a team environment.
  • Demonstrated detailed understanding of US benefit compliance, and knowledge of regulatory requirements.
What's in it for you:

Dayforce believes in fueling diversity among its talented employees. As an equal opportunity employer, we consider and value individual differences and what makes each person unique. We offer comprehensive wellness initiatives, competitive pay, and recognition programs to support personal and professional growth. Opportunities exist for community impact, including volunteer days and charitable efforts through Dayforce Cares.

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