Business Development Manager

1 day ago

Bacoor, Calabarzon, Philippines beBeeCustomerSuccess Full time $60,000 - $90,000
Customer Success Manager Role

We are seeking a results-driven professional who has a passion for delivering exceptional customer experiences and driving business growth.

The ideal candidate will act as a trusted advisor to our customers, ensuring their success with our software and services. Key responsibilities include:

  • Becoming the primary point of contact post-sales, conducting thorough customer onboarding and education processes, and taking ownership of account health post-implementation
  • Preparing accounts for billing by ensuring successful customer starts with our service, introducing them to our virtual assistants, and prompting task delegation
  • Building goal plans for customers, focused on short- and long-term goals towards growth, and identifying ways we can support those objectives
  • Proactively managing relationships between virtual assistants and assigned clients during and post-onboarding, including regular email check-ins, ad-hoc phone/conference calls/texts, and monitoring customer usage through our proprietary web tool
  • Managing inbound customer communications, organizing/escalating, and resolving issues appropriately, including assistant quality, staff replacement, billing, sales, and technical inquiries
  • Understanding our offerings and value proposition across different industries and communicating it clearly to customers to promote engagement, upgrades, upsells, and referrals

Requirements:

  • A Bachelor's degree or higher
  • Excellent written and spoken English communication skills
  • At least a year of experience in client relationship management AND/OR project management is a MUST
  • Experience with process implementation is preferable but not required
  • Comfortable with Mac, Windows, Chrome, iOS, Android, and video call communication tools (Zoom, Google Meet, etc)
  • Understanding of online software (SaaS) services and/or technology-based solutions
  • Understanding of goal development and implementation
  • Positive attitude with the desire to contribute to the company's success and ability to remain professional under pressure with customers
  • Ability to use various styles to persuade or negotiate appropriately
  • Exceptional interpersonal skills

Work Environment:

  • Fast reliable Internet connection & reliable electricity
  • Professional microphone headset or functional computer microphone equivalent
  • Clean & professional background/audio environment for video calls with customers
  • People-focused company with a culture centered on community and personal growth
  • Performance Bonus
  • Ability to network with executives at a fast-growing company
  • Opportunity to gain knowledge about many industries simultaneously
  • Remote work-friendly
  • Avenues for rapid promotion & salary increases as the company scales

By joining our team, you will have the opportunity to work with a diverse group of professionals who share your passion for customer success. You will also have the chance to learn from experienced colleagues and develop your skills in a fast-paced dynamic environment.

This role offers an exciting opportunity for anyone who is passionate about customer success and wants to make a real difference in the lives of others. If you are motivated, enthusiastic, and have a strong desire to succeed, then this could be the perfect career move for you.

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