Technical Support Professional

24 hours ago


Province of Palawan, Mimaropa, Philippines beBeeCustomerSupport Full time ₱4,500 - ₱7,000

With over 130 years of history, our company has evolved into a leading player driven by innovation and bold transformations. As a Remote Support Specialist, you will join a highly technical team handling advanced support tasks.

About the Role
  • We are seeking a skilled professional to work within an ITIL-aligned Service Desk team to deliver exceptional customer experiences.
  • You will be responsible for monitoring personal and team queue incidents, ensuring timely resolution and updates for customers.
  • You will also create and update knowledge articles to enhance team efficiency and customer satisfaction.

To succeed in this role, you'll need:

  • A Bachelor's degree in any IT-related course with experience as an IT Service Provider.
  • At least 3 years of relevant experience in fixing software and hardware issues.
  • In-depth knowledge of Microsoft Windows 10-11 and Microsoft Office 365 suite.
  • Experience with service desk ticketing tools.

ServiceNow experience is a plus

We offer a comprehensive benefits package, including insurance coverage, retirement benefits, and career development programs.



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