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Customer Support Analyst

1 week ago

Manila, National Capital Region, Philippines Santaisabel Full time
About the Position

The Customer Support Analyst will analyze and resolve technical issues related to computer hardware, software, and networking equipment. This role involves providing timely and effective technical assistance to employees and customers via phone, email, and in-person interactions.

  • Responsibilities:
  • Respond to and resolve customer requests in a professional and courteous manner.
  • Collaborate with other teams to resolve complex technical issues.
  • Maintain accurate records of customer interactions and issue resolutions.

Qualifications:

  • High School diploma (Associate's degree preferred).
  • Relevant experience in IT service delivery or a related field.
  • Knowledge of MS Office, MS Exchange, and MS Windows networks.
  • Familiarity with help desk software and tools.