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Support Process Analyst

1 week ago

Manila, National Capital Region, Philippines Curated Full time
About the Opportunity

We are looking for a Support Process Analyst to analyze existing customer support workflows and identify areas for improvement. In this role, you will develop and implement process improvements to enhance customer experience and team productivity.

You will work closely with cross-functional teams to refine policies, procedures, and support tools. Additionally, you will monitor key performance metrics (KPIs) and recommend data-driven optimizations.

This is an excellent opportunity to join a growing organization and make a real impact on customer experience.