System Support Analyst

6 days ago

Manila, National Capital Region, Philippines Chevron Full time

Chevron is accepting online applications for the position of System Support Analyst located in Makati City, Philippines through February 21, 2025 at 11:59 p.m. PH Time.

Join our Team

Chevron invests in its people to build technical and professional competencies through various training opportunities, development programs, mentoring/coaching engagements, and certification courses. All are applied through experiential learning and actual practice while solving real business problems, but in a safe, supportive, and 'fail-fast' environment.

Technology will play a crucial role in unlocking ever cleaner and more affordable sources of energy. Chevron is seeking innovative, technology professionals with a desire to thrive in the global digital environment and help us lead the global energy transition. An IT career at Chevron offers you the opportunity to work in a technical environment with a global reach. We differentiate ourselves through the application of cutting-edge technology, and by taking a collaborative approach that includes in-house expertise, proprietary solutions, and strategic partnerships. We also offer flexible work schedules and very competitive benefits.

Join Chevron IT. Grow your skills with us and enjoy a great career with Chevron.

The System Support Analyst is responsible for providing technical support and troubleshooting for both in-house developed software applications and third-party software products. Key duties include managing software configuration, testing, and deployment. Additionally, this role involves collaborating with cross-functional teams to address software issues and implement updates or patches.

Responsibilities for this position may include but are not limited to:

  • Provide technical support for complex issues, monitor system performance, and ensure the availability and reliability of both in-house and third-party software applications.
  • Manage the entire software application lifecycle from installation, configuration, and deployment to maintenance and upgrades.
  • Lead collaboration with development teams to tackle issues and build strong relationships with software vendors to ensure timely support for updates and patches.
  • Provide mentorship to junior members of the team and lead training sessions for end-users to help them effectively use software applications.
  • Stay up to date with industry trends and emerging technologies to deliver innovative support solutions. Assist in evaluating and selecting new software to meet business needs.

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • Proven experience (3+ years) as a System Support Analyst or similar role.
  • Skilled in supporting, troubleshooting, and monitoring both in-house and vendor software applications.
  • Experience in utilizing RESTful APIs.
  • Proficient in database management and query languages like SQL.
  • Knowledgeable in software testing methodologies and proficient in applying various levels of testing, including functional, integration, and user acceptance testing (UAT).
  • Experience in user access management, modern application security protocols, and implementing cybersecurity best practices in application support.
  • Excellent business analysis, problem-solving, and analytical skills.
  • Excellent communication and interpersonal skills, as well as being customer service oriented.
  • The role is open to junior to senior-level system support analysts.

Preferred Qualifications:

  • Experience with ITIL or other IT service management frameworks.
  • Knowledge of scripting languages (e.g., Ansible, PowerShell, Python, Bash) for automation.
  • Knowledge of cloud platforms (e.g., Microsoft Azure, AWS).
  • Familiarity with low code platforms (e.g., Power Platform).

Benefits:

  • Competitive salary.
  • Allowances, medical and optical reimbursements.
  • Health care coverage for you and your eligible dependents.
  • Robust employee-centered programs for health and wellness.
  • Time-off to promote healthy work-life balance or to care for your family.
  • Annual corporate incentive bonus when the company meets established goals.
  • Recognition & awards program.
  • Long-term savings plan.
  • Life insurance.
  • Career development opportunities for all employees through onboarding, training and development, mentoring, volunteering opportunities, and employee networking groups.
  • Hybrid work model - work remotely from home several days a week.

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