Process Excellence Associate Manager

2 days ago


Mandaluyong City, National Capital Region, Philippines Gratitude Philippines Full time
Job Title: Delivery / Process Excellence - Associate Manager

Gratitude Philippines is seeking a highly skilled and experienced professional to join our team as a Delivery / Process Excellence - Associate Manager. This role is responsible for facilitating process improvement and assisting business owners in enhancing existing process performance through analysis, experience, and employee input in a project environment.

Key Responsibilities:
  • Facilitate process improvement initiatives and assist business owners in improving existing process performance through analysis, experience, and employee input in a project environment.
  • Develop and deliver Operational/Delivery Excellence training and coach on business excellence principles.
  • Assist the organization in creating, monitoring, measuring, and analyzing standardized processes.
  • Support the development and implementation of a formal management review of Key Performance/Operating results, and train and coach all functional areas on measurement principles.
  • Provide support/input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings.
  • Facilitate and/or participate in cross-functional Process Improvement Initiatives and root cause analysis.
  • Implement strategic quality direction into operational guidelines and practices and support the ongoing expansion of the quality culture across the organization.
  • Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc.
Requirements:
  • Open to Bachelor's Degree or undergraduates with relevant experience.
  • Minimum 3 years of relevant experience in Business Excellence/Business Transformation/Operational Excellence/Continuous Improvement/Process Improvement under Finance and Accounting.
  • Experience in BPO industry.
  • Handling clients isn't required and must focus on how candidates are able to communicate effectively, handle certain situations, and thoroughly express knowledge on six sigma.
  • Led more than 1 Value Stream Mapping activity.
  • Six Sigma Green Belt Certified or Trained.


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