Incident Management Specialist

2 weeks ago


Taguig, National Capital Region, Philippines Nityo Infotech Full time
Incident Commander Role

We are seeking an experienced Incident Commander to join our team at Nityo Infotech. As an Incident Commander, you will be responsible for leading our IT service management team in responding to and resolving major incidents.

Key Responsibilities:
  • Lead the IT service management team in responding to and resolving major incidents
  • Develop and implement incident management strategies and procedures
  • Collaborate with stakeholders to ensure effective communication and resolution of incidents
  • Ensure compliance with ITIL best practices and industry standards
  • Maintain accurate records of incident management activities and metrics

Requirements:
  • At least three years' experience working in IT service management or a similar role
  • Strong communication and interpersonal skills
  • Decisiveness and ability to make sound judgments under pressure
  • Technical knowledge and understanding of IT systems and processes
  • Strong ITIL knowledge and an understanding of its use in a DevSecOps environment
  • Problem-solving and analytical skills
  • Organizational and coordination abilities
  • Adaptability and resilience in dynamic environments
  • Bachelor's degree in information technology, engineering, or a related field


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