Incident Response Lead
2 weeks ago
At Nityo Infotech, we are seeking a highly skilled and experienced Incident Commander to join our team. As a key member of our IT service management team, you will be responsible for leading our incident response efforts and ensuring the smooth operation of our technical systems.
Key Responsibilities:- Develop and implement incident response plans to minimize downtime and ensure business continuity
- Collaborate with cross-functional teams to identify and resolve technical issues
- Provide technical guidance and support to team members during incident response efforts
- Conduct root cause analysis to identify areas for improvement and implement corrective actions
- Stay up-to-date with the latest ITIL best practices and industry trends
- At least three years' experience in IT service management or a similar role
- Strong communication and interpersonal skills
- Decisiveness and ability to make sound judgments under pressure
- Technical knowledge and understanding of IT systems and processes
- Strong ITIL knowledge and an understanding of its use in a DevSecOps environment
- Problem-solving and analytical skills
- Organizational and coordination abilities
- Adaptability and resilience in dynamic environments
- Bachelor's degree in information technology, engineering, or a related field
- Willingness to work a shift pattern and join the on-call rota
- Experience or involvement in project work alongside normal incident manager or major incident manager duties
- Azure/AWS certifications
- Interest in latest technologies outside the working environment
- Knowledge of the Insurance Industry and Financial Risk software
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application.
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