Incident Response Lead

4 weeks ago


Taguig, National Capital Region, Philippines Nityo Infotech Full time
Job Title: Incident Commander

At Nityo Infotech, we are seeking a highly skilled and experienced Incident Commander to join our team. As a key member of our IT service management team, you will be responsible for leading our incident response efforts and ensuring the smooth operation of our technical systems.

Key Responsibilities:
  • Develop and implement incident response plans to minimize downtime and ensure business continuity
  • Collaborate with cross-functional teams to identify and resolve technical issues
  • Provide technical guidance and support to team members during incident response efforts
  • Conduct root cause analysis to identify areas for improvement and implement corrective actions
  • Stay up-to-date with the latest ITIL best practices and industry trends
Requirements:
  • At least three years' experience in IT service management or a similar role
  • Strong communication and interpersonal skills
  • Decisiveness and ability to make sound judgments under pressure
  • Technical knowledge and understanding of IT systems and processes
  • Strong ITIL knowledge and an understanding of its use in a DevSecOps environment
  • Problem-solving and analytical skills
  • Organizational and coordination abilities
  • Adaptability and resilience in dynamic environments
  • Bachelor's degree in information technology, engineering, or a related field
  • Willingness to work a shift pattern and join the on-call rota
Desirable Skills:
  • Experience or involvement in project work alongside normal incident manager or major incident manager duties
  • Azure/AWS certifications
  • Interest in latest technologies outside the working environment
  • Knowledge of the Insurance Industry and Financial Risk software

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application.



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