IT System Operations Specialist
1 month ago
Job Overview: Ayuda Business Management Solution Inc is seeking a highly skilled IT System Operations Specialist to join our team.
About the Role:
We are looking for an experienced professional with strong knowledge of API monitoring and troubleshooting, databases, SQL, APIs, and networking architectures. The successful candidate will be responsible for monitoring and controlling assigned products, tracking KPI/SLA, analyzing system performance, and managing incidents and escalations.
Key Responsibilities:
- Monitor system alerts and perform initial triage of system issues/alerts
- Manage incident and escalation processes
- Update system documentation
- Monitor ticketing systems and respond to technical issues escalated by internal and external customers
- Contribute to the company's knowledge base and coordinate with Technical Training Manager on development and execution of in-depth training on Support-related tools and processes
- Provide technical support to end-users, including training and instruction on system use
- Enhance internal processes, improve issue visibility for API users and internal stakeholders through identification and alerting of priority issues
- Participate in on-call coverage in support of issue and incident management processes
Qualifications:
- Bachelor's or Master's degree in Computer Science, Engineering, Information Technology, or related field (Relevant experience may substitute degrees)
- At least 4 years of relevant work experience in Technical and/or Application Support with strong knowledge of API monitoring and troubleshooting
- Mid-level to advanced experience with databases, SQL, APIs, and networking architectures
- Experience working with AWS Services such as Cloudwatch, Python, PostgreSQL, and Test/Validation Experience
What We Offer:
Ayuda Business Management Solution Inc offers a competitive salary of $90,000 - $110,000 per year, based on experience and qualifications, along with opportunities for growth and professional development in a dynamic and supportive environment.
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