Technical Helpdesk Professional

3 days ago

Las Piñas, National Capital Region, Philippines beBeeSpecialist Full time $8,000 - $9,000
IT Support Specialist Job Description

Job Title: IT Support Specialist

Location: Remote, Full-Time, Night Shift

This is a highly skilled IT Support Specialist position that requires providing remote support and technical troubleshooting across various platforms.

The ideal candidate should have a solid understanding of cloud platforms, scripting, and IT ticketing systems.

Key Responsibilities:

  • Provide technical support for Microsoft 365 and Google Workspace tenants.
  • Troubleshoot issues in QuickBooks Desktop and Online environments.
  • Use NinjaRMM and ticketing tools to monitor and resolve incidents.
  • Create and maintain IT scripts for automation and task optimization.
  • Respond to, track, and resolve IT support tickets within defined SLAs.
  • Communicate effectively via Microsoft Teams and maintain high service standards.
  • Document troubleshooting steps, resolutions, and common issues for the knowledge base.

Requirements:

  • Minimum 2 years of IT support experience.
  • Proficient in troubleshooting Microsoft and Google Workspace issues.
  • Hands-on experience with RMM and ticketing systems.
  • Basic to intermediate scripting knowledge (PowerShell, Bash, or others).
  • Familiarity with accounting software, especially QuickBooks.
  • Strong communication and remote collaboration skills.
  • Ability to work night shifts and manage tasks independently.

Benefits:

  • Full-time employment opportunity.
  • Remote work setup.
  • Night shift schedule.

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