
Telesales Representative
4 days ago
This role involves contacting inactive customers to collect feedback on our service and convert them into active ones. The successful candidate will be able to resolve issues and address complaints in a professional manner.
Responsibilities- Contact existing inactive customers using scripts to gather customer insights
- Ensure daily conversion of at least 30 inactive customers into active customers
- Document and follow up on customer feedback for continuous improvement
- Perform other tasks assigned by the Customer Support Leads to ensure seamless support delivery
- Proven experience as a telesales representative or in a sales/customer service role with a minimum of 1-2 years of tenure
- Good knowledge of CRM software and telephone systems for effective communication
- Strong negotiation skills with emotional intelligence to handle constructive performance feedback
- Excellent written, verbal, and non-verbal communication skills for clear customer interactions
- Problem-solving skills to develop meaningful strategies that enhance service quality
- A goal- and results-oriented mindset to drive business growth
- Competitive compensation package with above-market rewards, healthcare coverage, paid time-off with cash conversion, group life insurance, and performance bonuses
- Collaborative work environment through company-sponsored events and activities
- Flexible work arrangements for a better work-life balance
- Opportunities for continuous learning and career advancement
- Inclusive teamwork culture that celebrates diversity and fosters an inclusive workplace
We are a global provider of managed services with over 9,000 professionals across 13 delivery centers.
Our commitment is to 100% YOU, celebrating individuality and promoting a culture of inclusivity and equality.
Join us in embracing your authentic self and contributing to our collective success and growth.
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