Mobile Technical Support Specialist

1 week ago

Barcelona, Philippines beBeeTechnical Full time $114,100 - $204,400
Job Opportunity

We are seeking a highly skilled technical support engineer to fill this challenging role.

This is a hands-on, high-impact position for someone who excels at the intersection of mobile technology, developer support, and customer success.

Key Responsibilities:
  • Reproduce, debug, and escalate mobile-specific issues in partnership with Engineering.
  • Serve as a technical expert and initial escalation point for iOS and Android SDKs.
  • Work directly with mobile developers to troubleshoot integration problems and share implementation best practices.
  • Investigate crashes, performance issues, and unexpected app behavior related to mobile apps.
  • Respond to live escalations and production incidents, coordinating with internal teams and customer stakeholders.
  • Participate in a 24/7 on-call rotation to support critical customer needs.
  • Collaborate with Engineering to communicate incident status and contribute to root cause analyses.
  • Build tooling and automation to streamline mobile debugging and improve developer workflows.
  • Use AI to create self-service support experiences for routine SDK-related issues.
Requirements:
  • A strong track record of solving complex technical issues in mobile development or developer support environments.
  • Deep knowledge of iOS (Swift/Objective-C) and/or Android (Kotlin/Java) development, with hands-on experience debugging app or SDK behavior.
  • Experience supporting or integrating mobile SDKs in production environments.
  • Ability to break down ambiguous technical problems, form clear hypotheses, and drive them to resolution.
  • Comfort reading, analyzing, and referencing mobile code and commits to stay current with changes.
  • Strong communication and collaboration skills, including active listening, empathy, and clear expectation-setting with customers.

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