Excellent Technical Support Specialist Wanted
1 week ago
Overview:
As a Technical Support Specialist, you will be responsible for providing hands-on technical support to customers, partners, and colleagues alike. This includes troubleshooting, feature explanations, and best practices guidance for our product.
Work environment is fast-paced and requires strong communication skills, professionalism, and composure to deliver exceptional client satisfaction.
The ideal candidate is a curious and authentic individual with excellent communication skills and a passion for creating exceptional customer experiences.
Responsibilities:
- Installs, modifies, and repairs computer hardware and software systems.
- Resolves staff-generated technical requests or problems and troubleshoots technical and process issues.
- Maintains system functionality by testing computer components.
- Helps design and implement networks.
- Consults with users to determine appropriate hardware and software needs.
- Maximizes computer systems capabilities by studying technical applications and making recommendations.
- Tests compatibility of new programs with existing ones.
- Gathers data to identify and evaluate technical purchasing options.
- Confirms program objectives and specifications by testing new programs.
- Evaluates vendor-supplied software by studying user objectives and testing software compatibility.
- Installs software and necessary applications for workflow.
- Trains users on new software.
- Maintains system capability by testing computer components.
- Carries out software, network, and database performance tuning.
- Documents hardware and software updates.
- Keeps up to date on technical advancements.
- Prepares reference material for users by drafting operation instructions.
- Supports other team members to ensure program success.
Qualifications:
- 2 years of technical support experience.
- Experience in providing technical support, installing software, and troubleshooting.
- Intermediate-level knowledge of web-based and mobile apps.
- Passion for creating exceptional customer experiences.
- Ability to thrive in a dynamic environment and meet deadlines.
- Metrics-driven approach and strong conflict resolution skills.
- Native or near-native written and spoken English.
- Ability to understand and explain complex concepts simply.
- Impeccable judgment and loads of empathy.
- Proactive attitude and ability to work with limited supervision.
- Highly attentive to detail.
- Team-player mindset and ability to share knowledge with peers.
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