Customer Service Team Member

17 hours ago


Taguig, National Capital Region, Philippines Ayuda Business Management solution Inc Full time

Job Overview

Ayuda Business Management Solution Inc is seeking a skilled Customer Service Representative to join our team.

Responsibilities

  • Familiarize yourself with and remain up-to-date with changes in our health insurance plans and tariffs.
  • Greet customers in a friendly, professional manner using a suggested script.
  • Answer telephonic and email inquiries in a timely manner.
  • Defer queries to your line manager if you are unable to answer them.
  • Furnish members and healthcare practitioners with details regarding members' benefits.
  • Grant pre-authorizations for medical treatment, if covered.
  • Advise members of outstanding co-payments.
  • Provide existing and prospective members with the details of network providers.
  • Cancel members' plans upon their request or due to recurrent nonpayment, if directed by your line manager.
  • E nsure that your workspace remains tidy and that you are equipped with all relevant tools and resources.

Requirements

  • High school diploma or equivalent.
  • Prior experience as a customer service specialist or equivalent, ideally within a similar setting.
  • Sales experience is highly advantageous.
  • Computer literate with an above-average typing speed.
  • Superb verbal and written communication skills.
  • Thorough, with excellent listening skills.
  • Ability to calm irate, anxious, or grieving customers.
  • Capacity to navigate stressful situations with ease.
  • Availability to work shifts, which may include evenings, weekends, and public holidays.


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