Logistics Coordination Specialist

2 days ago

Mabalacat, Central Luzon, Philippines beBeeCustomerService Full time A$18,000 - A$24,000
Job Title: Customer Service and Logistics Coordinator

This role involves working closely with customers and logistics partners to coordinate deliveries efficiently, while maintaining a strong focus on providing outstanding customer service.

Key Responsibilities:
  • Sending order confirmation and thank-you emails to customers outlining delivery or pick-up expectations
  • Liaising with customers to provide clear, timely updates on furniture delivery timeframes
  • Coordinating and creating weekly logistics spreadsheets for interstate deliveries
  • Working closely with warehouse and logistics partners to ensure efficient and accurate dispatch of orders
  • Assisting with pre-orders by tracking expected arrival times and scheduling deliveries accordingly
  • Tracking, monitoring and following up on deliveries to ensure timely completion
  • Maintaining accurate records of delivery schedules and customer interactions
  • Providing administrative support related to logistics and customer service
Requirements:
  • Previous experience in customer service, logistics or e-commerce operations is preferred
  • Experience with Shopify or similar e-commerce platforms is required
  • Strong written and verbal communication skills are essential for clear and professional customer emails
  • Highly organised with excellent attention to detail and record keeping
  • Comfortable using spreadsheets for delivery coordination
  • Ability to multitask and prioritise in a fast-paced environment
  • Problem-solving skills and a customer-first mindset
Work Arrangement & Expectations:
  • This is a remote role that will be set up as an independent contractor engagement
  • Successful candidates will be expected to be available for meetings and collaboration during core AEST or PHT business hours
  • Disclose any existing ongoing roles or client work
  • Reflect this engagement on their LinkedIn profile clearly marked as 'Independent Contractor'

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