Customer Experience Strategist

6 days ago


Manila, National Capital Region, Philippines R2 Group of Exclusive Brands Full time

We are seeking an experienced visionary leader to oversee and improve all aspects of customer interactions, ensuring consistent high-quality services across all touch points.

This leadership role is responsible for driving business growth through quality excellence and delivering exceptional customer experiences. Key responsibilities include developing comprehensive quality and customer experience strategies aligned with business objectives, leading cross-functional teams to design implement and monitor processes that enhance customer satisfaction and loyalty.

The successful candidate will analyze customer feedback market trends and industry benchmarks to identify areas for improvement collaborate with departments to develop and implement quality standards policies and procedures drive continuous improvement initiatives to achieve quality and customer experience excellence establish and manage key performance indicators (KPIs) to measure quality and customer experience performance foster a customer-centric culture across the organization develop and manage budgets related to quality and customer experience initiatives



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