Home Services Support Representative

3 days ago

Antipolo City, Calabarzon, Philippines beBeeVirtualReceptionist Full time $25,000 - $40,000

Our company provides virtual receptionist services in the United States, seeking skilled professionals to handle inbound calls, answer inquiries, and book appointments for clients in the home services industry.

As a Virtual Receptionist, you will represent our clients as part of their in-office team. You will greet callers warmly, answer questions based on client guidelines, and schedule appointments using CRM or scheduling platforms.

Detailed call summary notes will be taken during calls, capturing customer contact information, reason for inquiry, and other relevant details. These summaries will be sent promptly to our clients, ensuring accuracy and professionalism.

Key Responsibilities:
  • Answer inbound calls with professionalism and friendly tone.
  • Follow client-provided scripts and standard greetings.
  • Provide accurate responses to customer inquiries.
  • Schedule appointments using client CRMs and scheduling platforms.
  • Take detailed call summary notes while on the call.
  • Send accurate and well-written call summaries to clients immediately after calls.
  • Ensure all call details are recorded without typos or missing information.
  • Communicate with clients as needed to confirm instructions and receive feedback.
Required Skills & Qualifications:
  • Previous BPO or customer service experience preferred.
  • Ability to multitask by managing calls, taking notes, and sending follow-ups.
  • Strong written and verbal communication skills.
  • Excellent attention to detail to ensure accurate call summaries.
  • Confident in communicating directly with clients when necessary.
  • Experience working remotely preferred but not required.
  • Willingness to undergo training and learn client-specific protocols.
  • Motivated, hardworking, and eager to contribute to the team.

Available shifts include 5:00 AM – 2:00 PM, 7:00 AM – 4:00 PM, 8:00 AM – 5:00 PM, and 11:00 AM – 8:00 PM (PST). Rest days vary depending on client need.

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