Service Representative

1 day ago


Antipolo City, Calabarzon, Philippines beBeeSupport Full time $5,000 - $10,000
Customer Service Representative

We're seeking a reliable and customer-focused individual to deliver exceptional service to our clients' customers.

This role involves handling inquiries, resolving issues, and ensuring customer satisfaction. If you're a proactive problem-solver with excellent communication skills, this might be the perfect fit for you.

Key Responsibilities:

  • Respond to customer inquiries via chat, email, and phone with professionalism and empathy.
  • Resolve issues promptly, escalating complex cases to appropriate team members when necessary.
  • Maintain and update customer support records, including case notes and resolution status.
  • Provide product or service information, ensuring customers have a clear understanding of offerings.
  • Collaborate with teams to improve support processes and customer experience.

Required Skills and Qualifications:

  • Proven experience in customer service or support roles.
  • Strong problem-solving skills and the ability to stay calm under pressure.
  • Excellent verbal and written communication skills.
  • Familiarity with customer support software such as Zendesk, Freshdesk, or HubSpot.
  • Ability to work independently, manage time effectively, and meet service-level expectations.


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