
Service Representative
1 day ago
We're seeking a reliable and customer-focused individual to deliver exceptional service to our clients' customers.
This role involves handling inquiries, resolving issues, and ensuring customer satisfaction. If you're a proactive problem-solver with excellent communication skills, this might be the perfect fit for you.
Key Responsibilities:
- Respond to customer inquiries via chat, email, and phone with professionalism and empathy.
- Resolve issues promptly, escalating complex cases to appropriate team members when necessary.
- Maintain and update customer support records, including case notes and resolution status.
- Provide product or service information, ensuring customers have a clear understanding of offerings.
- Collaborate with teams to improve support processes and customer experience.
Required Skills and Qualifications:
- Proven experience in customer service or support roles.
- Strong problem-solving skills and the ability to stay calm under pressure.
- Excellent verbal and written communication skills.
- Familiarity with customer support software such as Zendesk, Freshdesk, or HubSpot.
- Ability to work independently, manage time effectively, and meet service-level expectations.
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