Home-Based Customer Service Representative

14 hours ago

Lipa City, Calabarzon, Philippines beBeeCustomer Full time $25,000 - $40,000
Job Opportunity

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are looking for enthusiastic representatives to support a range of inbound and outbound customer service initiatives for a diverse portfolio of well-known brands.

In this role, you will handle incoming inquiries, proactively reach out to existing customers, and promote new products and services all while delivering exceptional service. This is a fantastic opportunity to contribute to high-impact projects with some of the world's most iconic brands.

If you are a natural problem solver who thrives on creating memorable customer experiences, we would love to hear from you. Strong proficiency in English, both written and spoken, is required.

Requirements
  • A fast internet connection
  • An appropriate work environment
  • High language proficiency in English
  • Work-from-home experience

To be considered for this position, you must complete a full application on our careers page, including screening questions and a brief pre-employment test.

Key Responsibilities
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Qualifications

Applicants should possess the following qualities:

  • Must be 18 years or older
  • A high school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ words per minute
  • A fast internet connection
  • Basic proficiency in Microsoft Office
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills

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