Global Technical Liaison Specialist

1 day ago

Mabalacat, Central Luzon, Philippines beBeeCommunication Full time ₱800,000 - ₱1,500,000

Job Overview

Role Description
  • Provide technical assistance and support to clients via phone, email, and internal case transfer.
  • Document and follow up on all client inquiries.
  • Advocate for clients to ensure their needs are met when working with business partners.
  • Troubleshoot connectivity issues, processing failures, and transactional inquiries.

Key Responsibilities Include:

  • Managing and resolving client inquiries in a timely manner.
  • Partnering with leadership, team members, and business partners to resolve client issues and meet business goals.
Requirements and Qualifications
  • Strong verbal and written communication skills in English and Mandarin.
  • Minimum 5 years of Customer Service experience.
  • Minimum 2 years of Technical Support experience.
  • Self-motivated and self-managing, demonstrating sound judgment and effective decision-making.

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