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Support Representative Position

2 weeks ago

Manila, National Capital Region, Philippines Focus Support Associates Full time

  • Focusing on delivering exceptional customer experiences is at the heart of our mission at Focus Support Associates.

Responsibilities:

  • This role involves processing refunds and discounts for customers in a professional and efficient manner.

  • Retaining customers who want to cancel their accounts requires strong communication skills and the ability to address their concerns effectively.

  • As a Client Relations Expert, you will need to resolve issues quickly while maintaining a good relationship with the customer.

Qualifications:

  • A minimum of 1 year of BPO (voice) experience is required.

  • Excellent communication skills (both verbal and written) are essential for this role.

  • Strong problem-solving skills with empathy and professionalism are necessary for success in this position.

  • Working graveyard shifts onsite in Greenhills, San Juan is a requirement for this job.

Benefits:

  • Location: Onsite - Greenhills, San Juan

  • Shift: Graveyard (10:00 PM - 7:00 AM), Fixed Weekends Off

  • HMO (1 Free Dependent upon Regularization) and Night Differential (10%) are included in the benefits package.