Client Retention Manager

6 days ago


Pasig, National Capital Region, Philippines iSentia Full time
About the Role:

iSentia is looking for a skilled Client Retention Manager to join our team. As a key member of our Client facing team, you will be responsible for delivering exceptional service support and driving client retention.

Key Responsibilities:
  • Develop and implement strategies to improve client satisfaction and retention rates.
  • Collaborate with internal stakeholders to ensure seamless service delivery and resolve any issues that may arise.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Communicate effectively with clients to understand their needs and provide tailored solutions.
Requirements:
  • Minimum 2 years of experience in Client Retention or a related field
  • Tertiary Qualification
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team


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