Client Service Director

7 days ago


Pasig, National Capital Region, Philippines First Focus IT Full time

We are looking for a highly motivated Client Service Director to lead our client-facing teams in the Philippines. As a senior member of our operations team, you'll be responsible for developing and executing strategies to drive client satisfaction, loyalty, and retention.

About the Role
  • Develop and execute client engagement plans to drive loyalty, satisfaction, and retention.
  • Lead cross-functional teams to resolve complex client issues, provide guidance, and mentor junior staff members.
  • Monitor and report on key client metrics to ensure alignment with business objectives.

To succeed in this role, you'll need:

  • A minimum of 5 years of experience in a similar role, preferably in a managed services environment.
  • Proven track record of driving client satisfaction, loyalty, and retention.
  • Strong leadership and interpersonal skills, with the ability to inspire and motivate teams.
  • Experience with IT service management tools and technologies is a plus.

We offer a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development. If you're passionate about delivering exceptional service and want to join a dynamic team, apply today



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