Workforce Planning Specialist

About the Role: As a Workforce Planning Strategist at MCI, you will be responsible for forecasting future workforce needs and identifying potential gaps or surpluses in talent. You will analyze historical workforce data to identify trends and patterns, assess current workforce capabilities, and collaborate with departmental managers to forecast future...

JOB TYPEFull-TimePOSITION OVERVIEWMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking a Workforce Planning candidate...

POSITION OVERVIEWMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking a Workforce Planning candidate who will be...

Full-TimeJob Title: Workforce PlanningJob Type: Full-TimeLocation: Angeles City, PhilippinesMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the...

JOB TYPEFull-TimePOSITION OVERVIEWMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking a Workforce Planning candidate...

Job DescriptionThe Workforce Scheduling and Forecasting Specialist plays a key role in the success of the business unit. This is a specialized workforce management position responsible for analyzing and validating forecasted volume and building staffing/scheduling plans to incorporate and/or meet business unit plans, productivity and service objectives.

**Role Summary:**This role involves working closely with the Workforce Manager to develop queue and overhead forecasts for short-term planning. The specialist will evaluate report outputs to determine contact center trends, contact volumes, contact patterns, staff productivity, attrition rates, and resource allocation for various business units.Key...

About the RoleThis is an exciting opportunity to join our dynamic Workforce Management team as a Workforce Management Specialist.As a key member of our team, you will be responsible for analyzing and optimizing intraday performance, identifying areas for improvement, and implementing solutions to enhance productivity and efficiency. You will work closely...

Discover your 100% YOU with BeepoPosition: On-Call Workforce Specialist | NDIS & Healthcare RosteringLocation: Central LuzonWork setup & shift: Remote | Day ShiftWhat's in it for you?Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)Employee Referral ProgramWork Life BalanceYour RoleAs An On-Call Workforce Specialist, You Are...

The role of a Workforce Manager at Majorel Philippines Corp. is to oversee the management and direction of the workforce team, ensuring client goals are met by analyzing work volume variances and providing direction on scheduling and staffing levels.Key ResponsibilitiesTeam Management: Manage a team of 5 – 10 intraday specialists across multiple sites, as...

About the RoleThis position involves analyzing current workforce capabilities, assessing skills inventories, and demographic data to inform future workforce planning initiatives. The successful candidate will have strong analytical skills and proficiency in workforce management software platforms, as well as excellent communication and interpersonal skills.A...

Job Description: We are seeking a highly skilled Scheduling and Forecasting Specialist to join our team. This individual will play a key role in analyzing and validating forecasted volume, building staffing/scheduling plans, and ensuring that business unit plans, productivity, and service objectives are met.The ideal candidate will have 3-5 years of...

We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for...

The Workforce Manager plays a critical role in ensuring that the workforce team is effectively managed and directed to meet client goals. This involves analyzing work volume variances and providing direction on scheduling and staffing levels.Responsibilities and ChallengesStaffing and Scheduling: Implement forecasts provided by clients and staff the Service...

We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for...

At Majorel, we pride ourselves on being a trusted partner for many of the world's most respected digital-born and vertical leading brands. Our workforce management experts help clients achieve their customer experience goals by providing data-driven insights and strategic recommendations. As a Workforce Manager, you will be responsible for leading a team of...

We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for...

We are a global leader in content services, trust & safety, and customer experience. Our comprehensive east-to-west footprint spans 31 countries across five continents, with 60,000+ people and 60 languages. We deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. Our domain expertise includes...

We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for...

We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for...