Workforce Scheduling Analyst

Monday, February 5, 2024We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural...

We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for...

About the RoleThe Scheduling and Forecasting Analyst is responsible for developing and implementing effective scheduling and forecasting strategies to meet business objectives. This role requires a strong analytical mindset and excellent problem-solving skills to analyze data, identify trends, and develop recommendations for improving scheduling and...

Job DescriptionThe Operations Manager - Workforce Scheduling is responsible for analyzing and validating forecasted volume, building staffing/scheduling plans to incorporate business unit plans, productivity, and service objectives. This role requires a workforce management position with a strong analytical mindset to evaluate report outputs and determine...

At Majorel, we believe that our people are our greatest asset. As a Real Time Analyst, you will play a critical role in driving business results through effective workforce management.Responsibilities:The Real Time Analyst will be responsible for monitoring and reporting on agent activity and service levels in real-time. You will work closely with the...

Workforce Planning Job DescriptionWe are seeking a highly skilled Workforce Planning Specialist to join our team at MCI. As a key member of our workforce planning department, you will be responsible for forecasting future workforce needs, identifying potential gaps or surpluses in talent, and developing strategies to address them.The ideal candidate will...

XtendOps Cebu, Central Visayas, PhilippinesWorkforce Analyst (Onsite-Cebu)We are seeking a detail-oriented and analytical Workforce Analyst to join our team in a BPO setup in Cebu. The ideal candidate will be responsible for forecasting, scheduling, and optimizing workforce resources to ensure smooth operations during the graveyard shift. The role includes...

We are looking for a Workforce Analyst to join our team in a BPO setup. The ideal candidate will be responsible for managing staffing, capacity planning, scheduling, and shrinkage analysis to ensure optimal workforce efficiency.Key Responsibilities:Monitor and analyze real-time and historical data to optimize staffing levels.Develop and maintain capacity...

XtendOps Cebu, Central Visayas, PhilippinesWorkforce Analyst (BPO setup)We are seeking a highly motivated and experienced Workforce Analyst to join our call center operations team. The Workforce Analyst will be responsible for analyzing call center performance data and providing recommendations to improve service levels and customer satisfaction. The ideal...

Company OverviewMajorel is a global leader in Content Services, Trust & Safety. We operate in 31 countries across five continents with over 60 languages and 60,000 people.We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands.Job DescriptionThe Workforce Manager is responsible for overall...

Job Overview:We are seeking a highly motivated and experienced Workforce Analyst to join our call center operations team. The Workforce Analyst will be responsible for analyzing call center performance data and providing recommendations to improve service levels and customer satisfaction. The ideal candidate will have experience with Aspect software.Key...

Job OverviewWe are seeking a highly skilled Workforce Optimization Specialist to join our team. As a key member of our workforce management team, you will play a crucial role in analyzing and validating forecasted volume, building staffing/scheduling plans, and optimizing resources to achieve business objectives.Main Responsibilities:Analyze and validate...

We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for...

We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for...

Majorel is a dynamic and fast-paced organization that requires individuals who can adapt quickly to changing situations. As a Real Time Analyst, you will be part of a high-performing team that drives business results through effective workforce management.Job Description:The Real Time Analyst will be responsible for monitoring and reporting on agent activity...

**Role Overview:**The Rostering and Scheduling Specialist plays a crucial role in our workforce management team at Beepo. The successful candidate will be responsible for creating and managing rosters and schedules for staff deployments.**Key Responsibilities:**Create and manage rosters and schedules for staff deployments.Ensure adequate staffing levels,...

We are seeking a detail-oriented Workforce Schedule Specialist to join our team at NC Pavilion Builders Construction Corporation. The successful candidate will be responsible for monitoring and maintaining accurate employee attendance and work hour records.The ideal candidate will possess strong organizational skills, proficiency in timekeeping systems, and...

Job OverviewWe are seeking a highly skilled BPO Business Analyst to join our team at Trinity Workforce. As a key member of our operations team, you will be responsible for driving business growth and delivering exceptional customer experiences.

We're looking for a highly skilled Scheduling and Forecasting Specialist to join our team. As a Scheduling and Forecasting Specialist, you'll play a key role in analyzing and validating forecasted volume, building staffing/scheduling plans, and ensuring that business unit plans, productivity, and service objectives are met.The ideal candidate will have 3-5...

We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for...