On-Call Workforce Specialist

Job OverviewWe are seeking a highly skilled Workforce Optimization Specialist to join our team. As a key member of our workforce management team, you will play a crucial role in analyzing and validating forecasted volume, building staffing/scheduling plans, and optimizing resources to achieve business objectives.Main Responsibilities:Analyze and validate...

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.Job DescriptionWe are seeking a skilled Workforce Planning specialist who will be responsible for forecasting future workforce needs, identifying potential gaps or surpluses in talent, and developing...

We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for...

We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for...

Workforce Planning Job DescriptionWe are seeking a highly skilled Workforce Planning Specialist to join our team at MCI. As a key member of our workforce planning department, you will be responsible for forecasting future workforce needs, identifying potential gaps or surpluses in talent, and developing strategies to address them.The ideal candidate will...

Company OverviewMajorel is a global leader in Content Services, Trust & Safety. We operate in 31 countries across five continents with over 60 languages and 60,000 people.We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands.Job DescriptionThe Workforce Manager is responsible for overall...

We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for...

Job SummaryMCI is seeking a skilled Talent Management Expert to join our team. As a key member of our workforce planning department, you will be responsible for forecasting future workforce needs, identifying potential gaps or surpluses in talent, and developing strategies to address them.We are looking for a highly motivated and dedicated individual with a...

Job Description: We are seeking a highly skilled Scheduling and Forecasting Specialist to join our team. This individual will play a key role in analyzing and validating forecasted volume, building staffing/scheduling plans, and ensuring that business unit plans, productivity, and service objectives are met.The ideal candidate will have 3-5 years of...

Looking for a new challenge in the customer service industry? Telesales Specialist is an exciting opportunity to join Call Center International and make a real impact on our customers' lives.About the JobWe are seeking highly motivated and results-driven individuals who possess a strong ability to communicate effectively and build rapport with customers.The...

Role Summary:We are seeking a highly motivated Workforce Optimization Specialist to join our client engagement team at Trinity Workforce. In this role, you will focus on optimizing workforce performance and improving client satisfaction through data-driven insights and strategic recommendations.About the Job:• Analyze large datasets to identify trends,...

Inbound Call Resolution Specialist - Join our team at Work Services and help us deliver exceptional customer experiences through effective issue resolution.About the Role:We are seeking a highly motivated and results-driven individual to join our customer service team as an Inbound Call Resolution Specialist. In this role, you will be responsible for...

About the RoleWe are seeking an exceptional Workforce Development Specialist to join our HR team at FedEx. As a key partner in our talent acquisition and management strategy, you will design and deliver comprehensive learning solutions to drive business outcomes.This role requires a strong understanding of adult learning principles, instructional design, and...

POSITION OVERVIEWMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking a Workforce Planning candidate who will be...

JOB TYPEFull-TimePOSITION OVERVIEWMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking a Workforce Planning candidate...

Full-TimeJob Title: Workforce PlanningJob Type: Full-TimeLocation: Angeles City, PhilippinesMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the...

JOB TYPEFull-TimePOSITION OVERVIEWMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking a Workforce Planning candidate...

Monday, February 5, 2024We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural...

ResponsibilitiesMonitor at least 8 calls per month from assigned customer service specialists to evaluate quality scores.Coach specialists on process-related issues and document coaching opportunities.Conduct quality meetings twice a month with supervisors to review team results.Review calls and prepare summaries upon request.RequirementsHigh School Diploma...

XtendOps is a BPO company based in the Philippines, seeking a detail-oriented Workforce Resource Specialist to join our team.Job DescriptionThe ideal candidate will be responsible for forecasting and scheduling workforce resources to ensure smooth operations during the graveyard shift. This role includes monitoring real-time performance, analyzing call...