Healthcare Support Specialist

15 hours ago


Taguig, National Capital Region, Philippines Docquity Philippines Corporation Full time
Job Overview

We are seeking a skilled Patient Navigator to join our team at Docquity Philippines Corporation. In this role, you will be responsible for validating and approving patient enrollment applications, orienting patients on program schemes and details, and providing support with inquiries or AE management counselling as needed.

">Key Responsibilities:
  • Validate and approve patient enrollment applications
  • Orient patients on program scheme and details, assist with inquiries/clarifications
  • Provide patient support with any inquiries or AE management counselling, if needed
  • Initiate contact with patients who missed their dose
  • Visit hospitals to collect enrollment forms (hardcopy) 2 days a month
  • Coordinate with hospital pharmacists on sales transactions/medicine dispensing collection and clarifications
  • Support hospital pharmacists on program or tools inquiries
  • Evaluate compliance with relevant regulations, guidelines, and industry standards on patient support programs
  • Perform tasks assigned by the Patient Solutions Manager
Requirements

To succeed in this role, you must have a strong background in healthcare, specifically as a Registered Nurse with an active license. Additionally, you should possess at least 2 years' experience in a hospital setting and proficiency in MS Office (Excel). The ideal candidate will also have excellent communication and interpersonal skills to effectively collaborate with patients, families, and the healthcare team.

  • Registered Nurse with Active License
  • At least 2 years' experience in a hospital setting
  • Proficient in MS Office (Excel)
  • Excellent communication and interpersonal skills
  • Experience in handling oncology medicine
  • Medical thinking skills
  • Detailed-oriented with ability to deliver effectively under minimal supervision and capable of multi-tasking
  • Computer skills


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