Customer Success Advocate

3 days ago

Manila, National Capital Region, Philippines beBeeOpportunity Full time ₱300,000 - ₱450,000

About the Role

This is an exciting opportunity to contribute to a fast-growing organisation serving customers across Australia. The company delivers smarter service and faster supply to clients in the building and construction space.

The ideal candidate will have a strong background in customer service, administration, or sales support with excellent communication skills. They should be able to work independently and manage priorities effectively.


Key Responsibilities
  • Proactively follow up on all customer quotes via phone or email within 48 hours.
  • Provide additional information or assistance to support the purchasing decision.
Customer Call Handling & Sales Support
  • Handle incoming customer calls professionally, taking clear and accurate notes.
  • Respond to basic queries and redirect complex enquiries to relevant account managers.
Pricing & Product Availability
  • Check and provide up-to-date pricing and availability using supplier and inventory data.
  • Guide customers toward appropriate tools and materials for their project needs.
Client Satisfaction Follow-Ups
  • Contact clients post-delivery to confirm satisfaction and timelines.
  • Log feedback and escalate concerns to sales or logistics for prompt resolution.
CRM & Quote Management
  • Maintain accurate and updated records in the CRM system.
  • Log interactions, tasks, and quote progress to ensure visibility across the sales team.
Sales Administrative Support
  • Assist with quote preparation, client communication, order confirmations, and document updates.
  • Enable sales reps to focus on relationship building and closing deals.
Dispatch & Logistics Coordination
  • Communicate with the logistics team regarding delivery schedules and ETAs.
  • Keep customers informed about the status of their deliveries.
Product Knowledge & Upselling
  • Stay informed about the product range and recommend solutions based on customer needs.
  • Identify upsell opportunities or alternate product suggestions.
Lead Identification
  • Monitor industry platforms to identify upcoming construction projects and potential leads.
  • Share qualified leads with the sales team to support pipeline growth.
Requirements
  • Minimum 2 years of customer service, admin, or sales support experience
  • Excellent spoken and written English communication skills
  • Strong phone manner with a professional and friendly approach
  • Experience using CRM systems preferred
  • Detail-oriented with strong organisational and follow-up skills
  • Ability to work independently and manage priorities effectively
  • Basic understanding of construction tools, consumables, or supply chains is a plus
  • Experience with lead generation platforms is advantageous

 

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