Senior Customer Success Manager

1 day ago

Manila, National Capital Region, Philippines beBeeCustomer Full time ₱800,000 - ₱1,200,000

We're looking for a skilled Associate Customer Success Manager to join our team. As an advocate and partner for our customers, you will play a critical role in ensuring they achieve success and satisfaction with our products and services.

Key Responsibilities
  • Customer-Obsessed Order Processing & Support: Deliver a seamless and positive experience by processing orders efficiently and addressing day-to-day inquiries with responsiveness and professionalism.
  • Proactive Renewal Management: Take ownership of the renewal process for assigned accounts, ensuring a smooth and timely renewal journey
  • Lifecycle Engagement: Build connections with customers and be their advocate throughout their lifecycle.
  • Cross-Functional Collaboration: Act as the customer's voice within our organization, collaborating across internal teams to ensure that customer needs are prioritized and met.
  • Delivering Customer-Centric Solutions: Ensure the timely and accurate delivery of our products and services, tailored to meet customer goals.
  • Be a Trusted Advisor: Use your deep understanding of our products, services, and support processes to serve as a strategic advisor to customers. Help them unlock the full value of our solutions and navigate any challenges along the way.
  • Churn Prevention: Proactively identify potential risks that could impact customer satisfaction or retention and collaborate with customers to resolve
  • Resolve High-Severity Issues: When challenges arise, be the first point of contact for high-severity requests or escalations. You'll quickly assess the situation and leverage internal resources to resolve issues swiftly, ensuring minimal disruption to the customer
Required Skills and Qualifications
  • Customer-Centric Mindset: You have a passion for helping customers succeed and go the extra mile to ensure their satisfaction.
  • Strong Communicator: You excel in clear and empathetic communication, both with customers and cross-functional teams.
  • Proactive Problem Solver: You are skilled at identifying potential challenges before they become issues and work quickly to find solutions.
  • Team-Oriented: You understand the importance of collaboration and thrive when working with cross-functional teams to meet shared goals while being self-directed and self-motivated.
  • Detail-Oriented: You are meticulous in your work, ensuring that all customer interactions are handled with care and precision.
  • Bachelor's Degree or Higher: A degree in a relevant field is required
Benefits
  • Stock Options: We offer stock options to our employees
  • Annual Merit Increase: Based on performance, we provide annual merit increases
  • Night Shift Differential Pay: 15% pay increase for night shifts
  • Paid Leave with Cash Conversion: We provide paid leave with cash conversion
  • Health Insurance: HMO with free dependents
  • Retirement Plan: We offer a retirement plan
  • Life Insurance: We provide life insurance
  • Work from Home Setup: Internet and meal allowance are provided while working from home
  • Employee Assistance Program: For mental and social well-being
  • Government-Mandated Benefits: SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women
EEO / Privacy

We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. We are an equal opportunity employer.

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