Bilingual Customer Support Professional

2 weeks ago

Porac, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000
Customer Service Representative Job Description

We are seeking a Customer Service Representative to join our team. This is a fantastic opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service to clients.

About the Role:

This role involves handling inbound and outbound calls in a courteous and professional manner. You will be responsible for resolving customer issues with first-call resolution strategies, researching and coordinating with internal departments to resolve inquiries, accurately documenting customer interactions and claims in CRM systems, using internal knowledge bases and training to answer questions confidently, following all required scripts, policies, and confidentiality protocols, escalating complex issues to supervisors when needed, staying current on program updates through training and team meetings, meeting all attendance and schedule requirements.

Responsibilities:

  • Handle inbound and outbound calls in a courteous and professional manner
  • Resolve customer issues with first-call resolution strategies
  • Research and coordinate with internal departments to resolve inquiries
  • Accurately document customer interactions and claims in CRM systems
  • Use internal knowledge bases and training to answer questions confidently
  • Follow all required scripts, policies, and confidentiality protocols
  • Escalate complex issues to supervisors when needed
  • Stay current on program updates through training and team meetings
  • Meet all attendance and schedule requirements

Requirements:

To be considered for this position, you must possess excellent written and verbal communication skills, be able to type 20+ words per minute, have basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), familiarity with Windows operating systems, reliable and punctual with strong time management skills, strong problem-solving, conflict resolution, and customer service skills, able to multi-task, stay focused, and work independently, team-oriented with a positive, customer-first mindset, comfortable in a fast-paced, dynamic environment.

Preferred Qualifications:

  • 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support
  • Experience working on state or federal programs

Benefits:

We offer a competitive compensation package, including HMO coverage plus a dependent, dental coverage, free meal during training, career growth and learning, allowances for rice, clothing, laundry, and meals, performance and loyalty bonuses, frequent disinfection and fogging of the workplace, opportunities for growth and promotion, employee shuttle services, company retreats and off-site events, sharpen your social skills while meeting great people and making new friends, and more in-office rewards, raffles, recognition gifts, and treats.

What We Offer:

We take pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. Our core commitment remains the same: rewarding effort, providing growth opportunities, and creating a supportive environment.

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