Customer Service Professional
2 weeks ago
We're looking for a skilled and empathetic customer support professional to join our team.
Key Responsibilities- Assist customers from French-speaking regions through voice calls and live chat.
- Answer questions, resolve concerns, and provide positive experiences for our customers.
- Create clear and friendly interactions, whether it's helping track an order, explain a product, or fix an issue.
- Deliver timely and accurate support in French and English via calls and chat, troubleshoot customer issues, log all customer interactions accurately, identify trends, and share feedback to improve processes.
To succeed in this role, you should have fluency in French and English (spoken and written), at least 1 year of customer service experience, preferably in remote, e-commerce, or tech support. Experience with bilingual customer support is an advantage.
You will also need to be calm under pressure, solution-oriented, have strong attention to detail, and a genuine desire to help people. Comfortable working remotely and collaborating with a distributed team is essential.
Requirements- Fluency in French and English (spoken and written)
- At least 1 year of customer service experience
- Remote, e-commerce, or tech support experience preferred
- Bilingual customer support experience an advantage
As a key member of our team, you will deliver excellent support services while working collaboratively with colleagues across the globe.
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