
Expert Dispute Resolution Advisor
1 week ago
As a key member of our team, you will be responsible for managing disputes and chargebacks from start to finish. Your primary objective will be to ensure cases are handled correctly and on time, following clear standard operating procedures (SOPs). You will gather and submit evidence such as tracking information, order details, and screenshots, while working with Shopify and Gorgias to verify customer data.
Responsibilities:
- Handling PayPal disputes and chargebacks from A to Z
- Following structured processes and never missing a deadline
- Collecting and submitting evidence (tracking, invoices, screenshots, etc.)
- Verifying customer data in Shopify and Gorgias
- Maintaining internal spreadsheets and reporting on dispute outcomes
- Spotting trends and suggesting improvements
Requirements:
- Proven experience with PayPal disputes and chargebacks
- Understanding of the dropshipping model
- Experience with Shopify and Gorgias
- Strong understanding of e-commerce and dropshipping operations
- Highly organized, detail-focused, and process-driven mindset
- Reliable communication and accountability
- Availability for part-time work with potential to grow into full-time
Benefits:
- Competitive hourly rate
- A long-term collaboration with growth opportunities
- Support from an experienced international team
- Clear SOPs and structured documentation to guide your work
What We're Looking For / Qualifications:
- Hands-on PayPal dispute experience
- Understanding of the dropshipping model
- Experience with Shopify and Gorgias
- Strong understanding of e-commerce and dropshipping operations
- Highly organized, detail-focused, and process-driven mindset
- Reliable communication and accountability
- Availability for part-time work with potential to grow into full-time
Additional Details:
- Seniority level: Entry-level
- Employment type: Full-time
- Job function: Legal
- Industries: Retail
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