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Payment Settlement Specialist

3 weeks ago

Manila, National Capital Region, Philippines Reliable Proficiency Search Employment Services Full time

We are looking for an experienced Senior Payment Operations Analyst to join our team at Reliable Proficiency Search Employment Services. In this role, you will be responsible for managing payment operations and resolving complex issues that may arise.

Your key responsibilities will include:

  • Managing day-to-day payment operations tasks, including escalation emails and texts, as well as outbound calls;
  • Resolving payment/billing/account verification escalated cases in a timely manner;
  • Generating reports for payment operations;

To succeed in this position, you will need:

  • 5+ years of experience as a supervisor or manager in operations specializing in finance/accounting;
  • Prior experience in handling payment disputes and fraudulent transactions;
  • Prior experience in handling refunds and other billing issues like bank reversals.

We value a work-life balance and offer 12 PTO days after 3 months of employment.