US Payroll Customer Onboarding Expert

3 days ago

Cebu City, Central Visayas, Philippines beBeeImplementation Full time ₱450,000 - ₱750,000
Job Opportunity

We are seeking a dedicated and skilled US Payroll Customer Implementation Specialist to join our growing team.

This person will be a core member of our customer success team and will work with cross-functional teams to ensure customer success.

About the Role
  • Lead new client onboarding for mid/large-sized clients during the first 60 to 90 days.
  • Define and maintain the implementation program for small to medium clients, including timeline, stakeholders and key deliverables, and technical requirements.
  • Own the end-to-end implementation process for assigned accounts, including successful software adoption and training to drive client success.
  • Set accurate expectations with clients and internal stakeholders.
  • Communicate progress with Account Executives and Customer Success Managers.
  • Assist with high-severity requests or issue escalations as needed.
  • Participate in cross-functional groups to improve communications, tools, and products.
  • Lead kickoff calls daily with new customers.
  • Oversee complex process design and setup and become an expert in Workstream to guide new users.
  • Maintain clear records of client activity, notes, and next steps in the success software.
  • Deliver user training and develop supporting manuals and processes to ensure user adoption of key features.
  • Incorporate feedback to drive continuous improvements in onboarding; build templates from assigned clients.
  • Design programs (high and low touch) that help customers realize value from Workstream.
What We Are Looking For
  • You enjoy working with customers and excel at delighting them.
  • Project-minded with the ability to manage multiple pieces and stakeholders to help a customer go live.
  • Detail-oriented with strong analytical and communication skills.
  • Entrepreneurial, hungry, passionate, and tech-savvy.
  • Long-term interest in growing with a dynamic organization.
  • Empathetic to customer needs and adaptable to changing processes.
  • Willing to attend occasional meetings.
  • Has a high-speed and stable internet connection and can provide a speed test screenshot upon request.
Requirements
  • Customer-facing implementation experience: at least 3 years onboarding new clients for a SaaS company, preferably managing larger, more complex implementations.
  • Payroll experience: experience with US payroll, either in an implementation role or in-house payroll management.
  • Basic spreadsheet/database skills with ability to learn quickly.
Nice To Have
  • Startup experience.
  • Experience with PH payroll.
Benefits

We offer a range of benefits to support your career growth and well-being.

  • Permanently Remote
  • Pay wired directly to your bank account
  • $50 Monthly Stipend
  • Annual Bonus
  • Performance-based bonuses
  • Flexible PTO
  • Company time off during major US and PH holidays
  • Company-issued Device
  • Career fast track for performers and internal mobility
  • Learn from a team of experienced professionals
Equal Employment Opportunity

We are committed to equal employment opportunities and prohibit discrimination and harassment of any type.

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