Female Collections Manager

1 day ago

Lipa City, Calabarzon, Philippines beBeeAccount Full time ₱400,000 - ₱600,000
Key Account Specialist

We are seeking a highly skilled and detail-oriented Key Account Specialist to join our team. The ideal candidate must possess excellent communication skills in English, experience with QuickBooks, and the ability to handle collections calls professionally.

The primary responsibility of this role is to contact customers with outstanding balances, record interactions and outcomes, analyze Accounts Receivable (AR) data in QuickBooks, and take actions to reduce delinquent accounts.

Main Responsibilities:
  • Contact customers from a provided list to collect overdue payments and update payment statuses.
  • Maintain accurate records of all customer interactions, including contact dates and results.
  • Analyze AR data in QuickBooks to identify overdue accounts and prioritize follow-ups.
  • Record collection efforts in a spreadsheet as per company guidelines.
  • Follow up with customers red-flagged for aging outstanding balances and encourage timely payments.
  • Refer customers for service termination when necessary, following established protocols.
  • Collaborate closely with the finance and accounting team to report progress and issues.
Essential Skills:
  • Strong negotiation skills with the ability to handle difficult conversations professionally.
  • Detail-oriented and able to accurately document customer interactions.
  • Able to work independently while adhering to company policies and collection guidelines.
  • Proficiency in QuickBooks (experience in managing AR reports and recording transactions).
  • Excellent spoken and written English skills for professional communication.

This role requires a female candidate due to company policies. Experience in collections, customer service, or accounts receivable is a plus.

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