Financial Services Representative
1 week ago
Unlock the Potential of Customer Service
">- The mobile banking app, Vivid Money, is a groundbreaking solution for users. It combines daily money needs in one app, making it easy and flexible to spend, save, or invest.
- Vivid has reached over half a million users within two years, demonstrating its effectiveness and popularity.
- We strive for talent to achieve their full potential and beyond, providing tools for learning and development within our fast-growing company.
- Our team encourages employees to challenge the status quo, bring in new ideas, and opinions. We foster an environment where mistakes can be made and learned from.
- Provide exceptional customer service via chat and email, ensuring a positive user experience.
- Act as the customers' voice by sharing feedback and reporting issues.
- Collaborate with various teams to improve products and services.
- Represent Vivid Money and build trustful relationships with customers.
- Proven expertise in customer support or service, preferably in the banking or financial services industry.
- Exceptional problem-solving and decision-making skills.
- Good observational skills for process and product improvement.
- Outstanding interpersonal and communication skills, including verbal and written proficiency in English.
- Ability to manage multiple tasks and thrive under pressure in a dynamic environment.
- Comprehensive knowledge of SME banking products, services, and processes.
- Flexibility to work within the CEST time zone, committing to 40 hours per week.
- Opportunity to contribute to the creation of a new and innovative company.
- Collaborative working atmosphere in a motivated and dynamic team.
- Chances to learn and grow together with the company.
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