Customer Service Manager

1 day ago


Pasig, National Capital Region, Philippines Neksjob Philippines Full time
Job Description

As a valued member of our team at Neksjob Philippines, you will play a pivotal role in providing exceptional customer service to our business and end-consumer customers.

Key Responsibilities:
  • Provide technical and non-technical customer support via phone, online chat, or text
  • Address customer issues through analysis and resolution in an office environment
  • Act as liaison between customers, production, and distribution departments
  • Offer product returns/repair center and field walk-in customer service
Requirements:
  • Advanced knowledge and experience in customer service
  • Ability to lead the development of new solutions and projects
  • Capacity to share best practices and advice with colleagues
  • Supervisory skills to coordinate lower-level specialists
  • Employee lifecycle responsibility for a mixed team
Working Conditions:

This role requires strong communication and interpersonal skills, with the ability to work in a fast-paced environment and manage multiple priorities. You will be part of a dynamic team that is committed to delivering exceptional customer experiences.



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