Bahasa Customer Service Specialist

1 day ago


Tarlac City, Central Luzon, Philippines beBeeCustomer Full time ₱874,000 - ₱1,163,000
Job Opportunity

The Bahasa Customer Care Process Associate role involves providing exceptional customer service and resolving issues in a professional and timely manner.

Key Responsibilities
  • Digitally resolve customer complaints with the highest level of professionalism and integrity to ensure customer satisfaction and retention.
Required Skills and Qualifications
  • Strong Communication & Customer Service Skills - English and Vietnamese
  • 3 years of international contact center experience.
  • Good technical knowledge and troubleshooting skills, well-versed with Excel and other MS Office tools.
  • Excellent written and oral communication, listening, and comprehension skills.
  • Stellar customer service skills and the ability to de-escalate customer frustration.
  • Superior problem-solving skills and the ability to work independently and objectively.
  • Dedication to the customer experience with the ability to build and maintain strong relationships.
  • Ability to manage multiple tasks and interactions while prioritizing requests and concerns.
  • Sound decision-making.
  • Adaptability to changing situations.
Benefits
  • Fulfilling work environment
  • Opportunities for growth and development
Additional Information
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Management
  • Industries: IT Services


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