Workforce Management Expert

2 days ago

Batangas, Calabarzon, Philippines beBeeManagement Full time ₱800,000 - ₱1,000,000
Workforce Management Executive

This role involves overseeing the generation of schedules to meet business requirements, ensuring superior customer service.

The key responsibilities include adjusting schedules based on actual scenarios and providing overtime requirements or voluntary time off for efficient and effective staffing.

  • Monitor queues in real-time while tracking and documenting agent activity across multiple lines of businesses.
  • Prepare and publish intraday reports, ensuring accuracy and timeliness of data.
Seniority level
  • Entry-level candidates are encouraged to apply.
Employment type
  • Full-time positions available.
Job function
  • Business Development and Sales professionals will thrive in this role.
Industries
  • Business Consulting and Services companies can benefit from this position.

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