Senior Support Services Lead

2 weeks ago


Mandaluyong City, National Capital Region, Philippines beBeeLeadership Full time ₱4,000,000 - ₱6,000,000
Job Overview

We are seeking a highly skilled team lead to guide our support team, ensure top-notch client service, and drive operational excellence.

Key Responsibilities
  • Lead and inspire a support team to deliver exceptional customer experiences
  • Manage escalations, monitor performance, and foster a collaborative work environment
  • Oversee customer support tickets, ensuring timely resolution and clear communication
  • Administer and optimize Salesforce, including training, reporting, and automation
  • Collaborate across departments to resolve complex challenges and improve processes
Requirements
  • 8+ years of production experience in leading teams
  • 5+ years of SQL and leadership expertise
  • Strong background in Linux, networking, firewalls/VPNs, and relational databases (Oracle/PostgreSQL)
  • Cloud systems experience (networking, storage)
  • Excellent communication, problem-solving, and leadership skills

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