Program Coordinator
1 day ago
Operations Manager
">Description:We are seeking a proactive, organized, and tech-savvy professional to oversee the day-to-day operations of our online program. This is not a support role; it's a central operations position.
- Manage the backend of our program, including Kajabi setup, email automations, live call logistics, participant support, and asset updates.
- Coordinate directly with health coaches and guest experts, manage Zoom calls, edit video recordings in Descript, and handle basic Canva updates to program resources.
- Manage time-sensitive weekly workflows, troubleshoot access issues, subscription problems, or payment questions via Stripe.
- Live Call Support & Group Coordination:
- Attend and administer all live Zoom sessions, admitting participants from the waiting room, handling breakout room assignments and timing, monitoring chat, technical issues, and supporting participant needs.
- Flag follow-up tasks from calls, edit and update videos using Descript, and make light updates to PDFs and workbooks in Canva.
- Organize and maintain all assets in Google Drive, answer emails and community messages with professionalism and empathy, direct clients to resources that answer their questions, and monitor engagement and flag drop-offs or disengaged participants.
- End-to-End Program Operations, set up each cohort in Kajabi (modules, emails, automations, tagging, access dates), manage the weekly content drip and communications, handle participant enrollment, tagging, survey tracking, and progress reporting.
- Troubleshoot access issues, subscription problems, or payment questions via Stripe, live call support & group coordination, coordinate weekly group calls with the health coach, including planning the format and flow, set up Zoom links, send reminders, manage recordings and post-call uploads.
- Attend and administer all live Zoom sessions, admit participants from the waiting room, handle breakout room assignments and timing, monitor chat, technical issues, and support participant needs, flag follow-up tasks from calls, edit and update videos using Descript, make light updates to PDFs and workbooks in Canva.
- Organize and maintain all assets in Google Drive, answer emails and community messages with professionalism and empathy, direct clients to resources that answer their questions, monitor engagement and flag drop-offs or disengaged participants.
- 3+ years of experience managing operations for online programs, courses, or memberships, strong Kajabi experience (or similar LMS), confident using Descript (video editing), Canva (design updates), Zoom (hosting and breakout room admin), Google Workspace, Typeform, Stripe (basic billing/admin).
- Excellent English (spoken and written), extremely organized, with proven ability to manage time-sensitive weekly workflows, calm under pressure, especially during live calls, warm, respectful, and clear communicator, values precision, accuracy, and documentation.
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