Senior Air Cargo Coordinator

13 hours ago

Pasay, National Capital Region, Philippines beBeeOperations Full time $80,000 - $120,000
Job Title:

Airfreight Export Operations Manager

Description:
  • The primary responsibility of this position is to manage end-to-end export shipments from booking origin to delivery of cargo.
  • Promote continuous improvement approach to the processes striving towards operations excellence.
  • Develop people to their highest potential through necessary training and performance management.
  • Escalation point for complaints and exception handling resolution; and implementation of corrective and preventive action.
  • Provide high level customer relations and services and ensure compliance with policies and procedures.
Key Responsibilities:
  • Organize, split and plan day-to-day work of export operators and customer relations specialists.
  • Ensure proper implementation of customer process has been conducted before operations start regular business services.
  • Drive Global Target Operating Model within the team to utilize tools on a day-to-day basis.
  • Closely monitor shipment status from planning, booking, pick-up from customer premise, hand-over to airlines, arrival to destination.
  • Handle required export documents according to regulations and internal procedures.
  • Support Customer Service in incident and exception management resolution. First escalation point of customers.
Requirements:
  • Extensive knowledge in Airfreight Export Operation.
  • At least 3-5 years experienced in leading export operations.
  • Strong people management with good interpersonal skills, able to provide motivation to the team.
  • Demonstrate strong communication both oral and written.
  • Problem-solving, Analytical, Strategic Thinking, and conflict resolution skills.
Benefits:

This role offers an exciting opportunity to work in a dynamic environment and contribute to the success of the organization. The successful candidate will have the chance to develop their skills and expertise, work with a talented team, and enjoy a competitive compensation package.

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