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Business Process Transformation Lead
1 week ago
Globe Telecom, Inc. is seeking a seasoned Process Excellence Specialist to drive process improvements and customer experience innovation.
About the JobThe Senior CX Process Manager will be responsible for leading process improvements, establishing policies, and driving operational efficiency, collaborating with cross-functional teams to achieve business objectives.
Responsibilities and Deliverables- Develops and implements process improvements that drive operational efficiency and customer satisfaction, collaborating with cross-functional teams.
- Leads process transformations, applying Lean, Six Sigma, Agile, and Design Thinking methodologies to drive operational improvements.
- Manages and mentors a team of process designers and improvement specialists, fostering a culture of continuous learning and growth.
- Collaborates with senior business leaders to identify relevant quality standards and measurements, exercising significant independent judgment to determine the best approach.
- Provides expert guidance on process improvements, analyzing and interpreting data and issue trends to communicate insights to stakeholders.
- Leverages process mining tools and techniques to gain insights into current state processes, identifying inefficiencies and tracking performance metrics.
- Works with Operations, Technology, and RPA teams to implement automation solutions, championing change management efforts to ensure smooth adoption of new processes and technologies.
