Business Process Owner

4 days ago


Manila, National Capital Region, Philippines Canon Business Process Services Philippines Inc. Full time
Operations Excellence

The Service Delivery Lead will be accountable for managing all aspects of operational service to customers, ensuring contractual and service level agreement objectives exceed expectations. This involves reviewing scorecards and monthly reports on a monthly basis with Operations Supervisors, developing engagement action plans to improve direct report and Account/site engagement index scores.

The lead will ensure service excellence through innovation, quality assurance, and business process reviews, promoting a high-performance culture within the team and addressing poor performance issues promptly.



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