Lead Collector Specialist

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeCollectionsSpecialist Full time ₱800,000 - ₱1,200,000
Job Title: Collections Lead

We are seeking a skilled Collections Lead to own our end-to-end collections effort for service and installation invoices.

This is a hands-on, call-heavy role where the primary objective is to collect outstanding invoices while providing excellent customer service and spotting light upsell opportunities.

About the Role
  • The successful candidate will operate independently, build and execute the collections strategy, and present performance insights and next steps directly to the CFO.
Key Responsibilities
  1. Call Execution:
  • Make 50+ outbound calls/day via RingCentral; maintain high right-party contact (RPC) and promise-to-pay (PTP) conversion.
  • Negotiate payments, payment plans, and settlements; secure same-day collections when possible.
  • Handle objections and resolve disputes (short-pays, missing POs, warranty/return questions, service quality issues).
Collections Strategy & Ownership:
  • Own the A/R aging pipeline (30/60/90+), prioritize accounts, and drive a disciplined dunning cadence (calls/SMS/email/letters).
  • Escalate appropriately (credit holds, lien/notice options where applicable, small-claims recommendations).
  • Build weekly/monthly plans to hit cash targets and reduce DSO; present strategy and results to the CFO.
Customer Service & Upsell:
  • Provide friendly, solutions-oriented service; identify and close or hand off simple upsells (maintenance agreements, filter replacements, service plans) without distracting from collection goals.
Cross-Functional Coordination:
  • Partner with Dispatch/Service, Install, and Accounting to resolve ticket discrepancies, missing work orders, and billing errors.
  • Document every interaction with precise call dispositions, notes, and next actions.
Reporting & Compliance:
  • Produce concise daily/weekly dashboards and a month-end CFO summary (cash collected vs target, PT P conversion, aging movement, root causes).
  • Follow applicable laws and company policies (e.g., consent/TCPA considerations, state collection rules for any consumer accounts).
Requirements
  • Voice & Communication: Clear, neutral American accent; confident phone presence; empathetic yet firm negotiation style.
  • Collections Expertise: Fluent in collections terminology and levers (A/R aging, DSO, RPC/PTP, dunning cadence, payment plans, short-pay, credit memos, chargebacks/disputes, settlements, escalations, lien/notice options where applicable).
  • HVAC/Field Service Context (nice to have): Familiar with service tickets, work orders, POs, install vs service billing, warranty/recall workflows.
  • Objection Handling: Proven track record turning

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