
Healthcare Support Specialist
7 days ago
We are seeking a skilled Healthcare Support Specialist to join our team. In this role, you will play a vital part in delivering exceptional customer service and ensuring the well-being of our members.
Main Responsibilities:- Manage intake, admission/discharge information, and post-notification processes efficiently.
- Collaborate with hospitals, clinics, facilities, and clinical teams to manage member requests and resolve inquiries promptly.
- Process incoming and outgoing referrals, prior authorizations, and census roles accurately and within established timelines.
- Provide triage and care coordination notification for non-clinical assessment/intervention as needed.
To be successful in this role, you must possess:
- A High School Diploma or equivalent.
- At least 1 year of customer service experience with problem-solving skills.
- The ability to create, edit, save, and send documents using Microsoft Word and Excel.
- The capacity to type and talk simultaneously while navigating multiple screens.
This is a high-volume customer service environment requiring efficiency, productivity, and thoroughness when dealing with our members over the phone. You must also be able to work a flexible schedule including evening hours.
In this role, you will have the opportunity to make a positive impact on the lives of our members while developing your skills and expertise.
How to ApplyQualified candidates should submit their applications for consideration. We look forward to reviewing your application.
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